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Citizens Bank, together with Zelle?, brings you a fast and safe way to move money.
Zelle is a way to send and receive money to almost anyone1 – all within the safety of Online or Mobile Banking.
How do I get started?
Zelle is available within Citizens Bank mobile app and online banking. Download our app or sign-in online and follow a few simple steps to enroll with Zelle today.
Log into Online BankingIntroducing Zelle
Send Money with Zelle?
A fast, easy, safe way to send and receive money
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Speedy payments and transfers at your fingertips
Send Money with Zelle®
- Zelle is a way to send money directly to almost any bank account in the U.S.-typically within minutes. With an email address or U.S. mobile phone number, you can now quickly, safely, and easily send money to people you trust, regardless of where they bank.
- Keeping your money and information safe is a top priority for Citizens Bank, and when you use Zelle within the Citizens' mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
Ready to get started?
Customer Service
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Easy access via Online and Mobile Banking
Login to start sending and receiving money with Zelle?
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Getting started with Zelle?
Online Banking solutions designed to make saving and managing money easy.
Online Banking users have access to deposit accounts, loans and lines of credit, credit cards, and mortgages.
Business users have access to deposit accounts, overdraft lines of credit, and some loans and lines of credit. Business customers may request that other business or personal accounts on which they have an eligible account ownership be linked to their online profile.
Enjoy a wide array of services, including:
- View transaction history
- Access statements and tax form via Document Center
- Process transfers between eligible accounts
- Pay bills and add billers
- Use Zelle to send and receive money directly between almost any U.S. bank accounts typically within minutes2
How To Access Zelle® from Citizens Bank Online®
- Log in
- Select “Send Money with Zelle®” from “Pay Bills and People” menu
- Choose ‘Send’, ‘Request’, ‘Split’
- Select or enter a contact and enter an amount
- Watch your money move in minutes1
How To Access Zelle® from Citizens Bank Mobile Banking
Quick FAQs
Are there any fees to send money using Zelle?
Citizens Bank does not charge any fees to use Zelle.
* Citizens Bank account and/or any wireless/data fees may apply.
Will the person I send money to be notified?
Yes! They will receive a notification via email or text message.
Can I use Zelle internationally?
In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.
Is my information secure?
Keeping your money and information safe is a top priority for Citizens Bank, and when you use Zelle within the Citizens’ mobile app or online banking, your information is protected with the same technology we use to keep your bank account safe.
For more information or to view our full Zelle®-related FAQs.
Security
When you use?Zelle?within Citizens’ Online or Mobile Banking, your information is protected with the same technology we use to keep your bank account safe
#Json=Label_Lookup|Brand=citizensbank|ApplyToParentElement=|TargetElementType=span|TargetElementId=|Key=Learn More#Your safety and security are our number one priority
Protect yourself when you bank and shop online. From Phishing and Pharming to malware and work-from-home scams, there are many online threats whose goal is to steal both your identity and your money. At Citizens Bank, your safety and security is our number one priority. In fact, there are a number of ways to protect yourself from online fraud and identity theft:
How Citizens protects you:
- Customizable security alerts
- Password protected log-in
- Security software developed and supported by Trusteer – provided for free by Citizens Bank
How to protect yourself
- Monitor your Citizens Bank accounts using Online Banking and Bill Pay
- Create a unique password for your Online Banking account that you don't use for any other web account
- Update your anti-virus and anti-spyware software frequently
- Keep your computer’s operating system up to date, and accept update prompts
- Do not open or respond to emails from senders you don’t know
- To report any type of fraud concerning your Citizens Bank accounts, call us at 1-877-229-6430 or forward a suspecting email to http://www.trusteer.com/support/submit-ticket. Learn more about Trusteer Rapport security software
- Begins protecting immediately upon installation
- Blocks advanced online malware threats
- Identifies websites that might be running phishing scams
- Quickly notifies you of any online threats
- Works with both Windows and Mac on any of the four major browsers
- Complements your other security software
- Designed to work quietly in the background
How to protect yourself:
Trusteer Rapport
Protect yourself with a FREE Trusteer Rapport security software download.
We've partnered with Trusteer to bring you Rapport, free security software designed to make your online banking and shopping more secure than ever.
Key benefits of Trusteer Rapport security software:
Download Trusteer Rapport for Windows/Mac®
Screen reading software
At the moment, Trusteer Rapport doesn’t work with screen readers. Although you can install it, you have to turn off some of the protection. However, we’re working with the people behind Trusteer Rapport, to see if they can create a more accessible version.
Note: By downloading and installing Trusteer Rapport security software you agree with all Trusteer terms and conditions. Citizens Bank is not responsible for, nor do we guarantee, the content or services associated with this product. All problems, questions or concerns regarding Trusteer Rapport security software should be directed to user.support@trusteer.ibm.com. Users can create a support ticket through http://www.trusteer.com/support/submit-ticket.
Learn more about Trusteer Rapport security software
Secure Logins
Each time you log in to Citizens Bank Online, we run a check on your Web browser to help ensure that your transactions will be secure. In addition, you'll be asked to provide a login ID and a password.
We encourage you to change your Online User Id from the User ID created when you were enrolled in Online Banking. After you log into Online Banking, click on the Service Center tab at the top of the page, and then click on "Change your online User ID or password". Change your Online User Id to something that is known only to you and is easy for you to remember.
If you leave your computer unattended or forget to exit, we will automatically end your online banking session after a few minutes. It's another way we work to keep your information safe and confidential.
State-of-the-Art Encryption Technology
The information exchanged between your Web browser and Citizens Bank is encrypted for your protection. Encryption is the process by which information is translated into un-interpretable code and then back into recognizable information
Firewalls
Citizens Bank data systems are protected by firewalls that are set up between our systems and the Internet. Any incoming messages must first pass through our firewall, which allows only certain types of messages to be sent through. This means only legitimate online banking messages will be recognized. Any other requests will be rejected before they can reach our systems.
Ready to get started?
Customer Service
For 24/7 access to our helpful digital banking specialists, simply call 1-800-656-6561
Zelle® Demo
A hassle-free way to electronically exchange funds with friends, family members, colleagues and others without writing a check or using cash.
Learn more about this topic
Frequently Asked Questions
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Thank you for your interest in Citizens Bank
The zip code you entered is served by Citizens One, the brand name for Citizens Bank's lending business outside of our 11?state branch footprint. Under the Citizens One brand we offer Auto Loans, Credit Cards, Mortgages, Personal Loans and Student Loans. To learn more, please visit:
CitizensOne.com